Workforce Managment

Do you want to improve the efficiency of your service organization? Do you want to cut your operating costs? Or do you want to deliver the best possible service to your customers? But what if you want to achieve all three of these, and more? Then, you need a workforce management solution that automates end-to-end service delivery using the latest technologies in the office and out in the field. Welcome to Service Proz, the workforce management solution of the future, that’s designed, in the cloud, with one thing in mind – making your business better.
Service Proz is a complete workforce management product covering all aspects of service delivery including:

Customer Management; create service orders (jobs), know the customer’s exact requirements, read their history, communicate accurate information, and let them so their job’s progress via the customer portal.

Billing; invoice accurately for the exact services required; create recurring invoices to never miss the next billing cycle; create invoices while still on the job expediting when the customer pays you.

Billing; invoice accurately for the exact services required; create recurring invoices to never miss the next billing cycle; create invoices while still on the job expediting when the customer pays you.

Technician Management; manage technicians’ skills, inventory, and availability; create timesheets based on their known assignments; route them efficiently; and provide them with the latest mobile devices to receive job information and history automatically.

Scheduling and Dispatch; create the schedule using interactive techniques; only schedule technicians who meet the requirements of the job; provide customers with reliable appointments; commit to a service that you can deliver.

Mobility; communicate everything in real time, every time; new jobs, updated jobs, or cancelled jobs it makes no difference; tablet PCs, laptops, and smartphones are all supported; remove wasteful and inefficient manual working practices by communicating everything from the office to the field automatically.

And everything is fully customizable to suit your business so there’s no need to have multiple products. Service Proz is all you need.

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